Return Policy

You have 15 business days from the date your order was delivered to your doorstep to determine whether you would like to keep or return the item(s).  You may return any product that is not considered custom made or clearly marked non-refundable in the product description and is unused. J’adore My Pet reserves the right to determine if the product is used or not. If a product is returned used or not within our designated timeframe, we will not accept, exchange, replace, or issue a credit, for said product.  No exceptions!  You must return the product including the original manufacturers packaging at your expense. If you choose an alternate product, it will be shipped to you at our expense for the first occurrence.  Any return/exchange thereafter, will incur a $10 charge per item for a re-stocking fee plus shipping and handling charges.   Any item that is more than $100 will require an additional re-stocking charge, depending on the weight of the product.

Items not available for return:
· Custom – made orders – Custom orders cannot be exchanged or returned. Please note details within each item’s description before making your final decision. This also includes personalization of any kind or anything not offered in our online boutique by way of design, color, size, etc.
· Carriers, beds, blankets and dens – Due to health regulations, we cannot accept returns on these items. Therefore, please note details, sizes, weight restrictions, etc. before making your final decision.
· Specials – Because these items have been marked “Specials”, they are considered non-refundable and all sales of these items are final. As always, please make note of the product(s) description before making your final decision.
· Formal Wear & Costumes – All formal wear (wedding dresses & tuxes) and costumes are non-refundable.  Exchanges or store credits may only be issued on these items.
· Used Items – If any item (that is not mentioned above and qualifies to be returned) shows signs of stains, dirt, excess pet hair, stretched, washed, chewed, holes/rips, etc. we will NOT ACCEPT as a return.  NO EXCEPTIONS!